Springbok Casino Privacy Policy

This Privacy Policy explains how Springbok Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our services, contact customer support, or otherwise interact with us. It is intended to help you understand our information practices and the choices available to you.

Springbok Casino serves customers in Canada and is intended for individuals aged 18 or older. By using the website, you acknowledge that you have read this policy. If you do not agree with its terms, please stop using the website and its services.

Information We Collect

Springbok Casino collects information that is necessary to operate the website, maintain accounts, process transactions, provide customer service, and help protect the platform from misuse. The information we collect may vary depending on how you interact with us.

Information You Provide

When you register or use an account, we may collect details such as your name, date of birth, residential address, telephone number, email address, username, and account credentials. We may also collect information you provide when you contact support, participate in promotions, complete verification steps, or submit a request relating to your account.

Payment and withdrawal information may include transaction details, selected payment method, billing information, and records needed to confirm or administer a transaction. Payment providers may process certain financial details directly under their own privacy policies. We do not request information that is unrelated to the operation or security of the service.

Information Collected Automatically

When you visit Springbok Casino, we may automatically receive technical and usage information. This can include your IP address, browser type, device characteristics, operating system, approximate location, referring website, pages viewed, access times, and information about how you navigate the website.

We may also create account, transaction, communications, and customer support records. Where permitted, we may combine information from different sources to maintain accurate records, identify unusual activity, and improve the relevance and reliability of our services.

How We Use Information

Springbok Casino uses personal information for legitimate operational, security, and service-related purposes. These purposes may include:

• Creating, administering, and maintaining your player account.
• Confirming identity, age, eligibility, and account ownership.
• Processing deposits, withdrawals, account adjustments, and other transactions.
• Providing customer support and responding to questions or complaints.
• Sending service messages, account notices, security alerts, and operational updates.
• Managing promotions, bonuses, competitions, and other features you choose to use.
• Monitoring gameplay and transactions for fraud, abuse, collusion, or other suspicious activity.
• Maintaining the availability, performance, and functionality of the website.
• Analysing usage patterns to improve products, content, navigation, and customer experience.
• Establishing, exercising, or defending legal rights and responding to valid requests from competent authorities.

Where marketing communications are sent, you may have the option to unsubscribe or adjust your communication preferences. You will continue to receive important operational messages where they are necessary to manage your account or provide the services you request.

Cookies and Similar Technologies

Springbok Casino may use cookies, pixels, local storage, software development tools, and similar technologies. These technologies allow the website to remember settings, maintain sessions, measure performance, understand visitor activity, and support security controls.

Some technologies are essential for functions such as logging in, navigating between pages, keeping a session active, and completing transactions. Others help us understand which features are useful or identify technical issues. Certain service providers may use their own technologies when assisting with analytics, payment processing, security, or customer communications.

You can manage cookies through your browser or device settings. Disabling or deleting certain cookies may affect the availability, security, or functionality of parts of the website. Browser settings generally cannot remove information already associated with an account or replace account-level privacy choices.

Data Sharing

Springbok Casino does not share personal information indiscriminately. Information may be disclosed where needed to provide services, protect users, operate the business, or meet applicable obligations. Categories of recipients may include:

• Payment processors and financial service providers supporting deposits and withdrawals.
• Identity, fraud prevention, security, and risk management providers.
• Technology, hosting, communications, analytics, and customer support providers.
• Professional advisers, insurers, auditors, and business consultants who are required to handle information confidentially.
• Corporate entities involved in a restructuring, acquisition, sale, financing, or transfer of business assets.
• Public authorities, courts, law enforcement bodies, or other parties where disclosure is reasonably required or legally permitted.

Service providers receive only the information reasonably needed for their assigned function and are expected to apply appropriate safeguards. We may also share aggregated or de-identified information that does not reasonably identify an individual, such as general usage statistics.

Data Security

Springbok Casino uses administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse, or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, and role-based restrictions.

No website, network, device, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential, using a secure device, and notifying us promptly if you believe your account or login details have been compromised. We may restrict access or require additional verification when necessary to protect an account.

Data Retention

We retain personal information for as long as it is reasonably needed for the purposes described in this policy. The length of retention depends on the type of information, the nature of our relationship with you, account activity, security considerations, dispute resolution needs, and any applicable recordkeeping requirements.

When information is no longer needed, we may delete it, anonymise it, or securely isolate it. Some records may remain in backups for a limited period or may be retained where necessary to investigate suspected misuse, resolve disputes, enforce agreements, or protect our rights and the rights of others.

Your Rights

Depending on your circumstances and applicable rules, you may have rights concerning the personal information held by Springbok Casino. These may include the ability to:

• Request access to personal information associated with your account.
• Ask us to correct information that is inaccurate, incomplete, or outdated.
• Request deletion or restriction of information where there is a valid basis to do so.
• Object to certain uses of information or withdraw a consent where processing relies on consent.
• Request information about how personal data is used or shared.
• Ask for a copy of information in a suitable format where this right applies.

These rights may be subject to exceptions, including situations involving security, fraud prevention, legal claims, the rights of others, or information that must be retained. We may need to verify your identity before completing a request. To exercise a privacy-related right or ask a question about your information, contact Springbok Casino at [email protected].

Third-Party Services

The website may contain links, integrations, payment options, advertising features, or other services operated by third parties. If you choose to use those services, the third party may collect and process information under its own terms and privacy notice.

Springbok Casino is not responsible for the privacy, security, content, or practices of independent third parties. We recommend reviewing their policies before submitting personal information or using an external service. A link or integration does not necessarily mean that Springbok Casino endorses the third party or accepts responsibility for its conduct.

International Transfers

Some service providers or business partners supporting Springbok Casino may process information in a country other than Canada. As a result, personal information may be transferred, stored, or accessed outside the jurisdiction where it was collected.

Where information is handled internationally, we seek to use arrangements and safeguards appropriate to the nature of the information and the relevant service. Different countries may have different privacy rules and enforcement mechanisms. By using the website, you acknowledge that international processing may occur as part of operating an online service, subject to applicable protections and requirements.

Policy Updates

Springbok Casino may update this Privacy Policy when our services, technologies, business practices, or legal and compliance expectations change. The revised version will be posted on the website with an updated effective date where appropriate.

We encourage you to review this page periodically. If an update materially changes how we use personal information, we may provide an additional notice through the website, by email, or by another suitable method. Continued use of the website after an update may constitute acceptance of the revised policy to the extent permitted by law.

Contact Information

If you have a question, concern, or request about this Privacy Policy or the way Springbok Casino handles personal information, please contact our support team. When making a request, provide enough detail for us to understand the issue, but do not send passwords, complete payment card numbers, or other unnecessary sensitive information.

We may ask for reasonable information to confirm your identity and protect account security before responding. We aim to review privacy enquiries carefully and provide a response within a reasonable period, subject to the nature and complexity of the request.

Last updated: 9 September 2026