Springbok Casino Responsible Gaming

Springbok Casino believes that gambling should always be viewed as entertainment, not as a way to make money. Games of chance involve risk, and there is no guaranteed outcome or strategy that can ensure a profit. Players should only gamble with money they can comfortably afford to lose and should never treat gambling as a solution to financial difficulties.

This Responsible Gaming policy explains the practical steps available to help players in Canada maintain control of their activity. It also identifies warning signs, support options and account safeguards that can assist when gambling stops feeling enjoyable or manageable.

Our Commitment to Responsible Gambling

Springbok Casino is committed to providing a safer and more transparent gaming environment. Responsible gambling means making informed decisions, understanding that losses are possible and setting personal boundaries before play begins.

Our approach includes providing information about gambling risks, offering account management tools and encouraging players to take action if their gambling habits become concerning. We expect players to use the website responsibly and to contact us when they need help understanding available restrictions or account options.

Gambling should remain a voluntary leisure activity. It should not interfere with work, education, relationships, health or essential household spending. No player should feel pressured to continue playing, chase losses or increase stakes in an attempt to recover previous losses.

Recognizing Problem Gambling

Problem gambling can develop gradually, and different people may experience different warning signs. A concern may exist when gambling becomes difficult to control or begins to cause harm in other areas of life.

Possible indicators include spending more time or money gambling than intended, repeatedly trying to recover losses, borrowing money to continue playing, hiding gambling activity from others or feeling restless when attempting to stop. Other signs can include neglecting responsibilities, using gambling to escape stress or low mood, and continuing despite financial, personal or emotional consequences.

One sign alone does not provide a diagnosis, but several changes together should be taken seriously. Players who feel uncertain about their habits should consider using account restrictions, taking a break and seeking independent professional advice.

Self-Assessment and Limits

Before playing at Springbok Casino, consider whether gambling fits comfortably within your budget and lifestyle. A short self-assessment can help you identify whether your behaviour is remaining recreational or becoming difficult to manage. Ask yourself whether you can stop when planned, whether losses affect essential expenses and whether gambling is becoming a frequent response to stress or disappointment.

Players can establish boundaries using the following measures:

• Deposit limits: Set a maximum amount that may be deposited during a selected period, and choose a limit that does not affect rent, bills, savings or other essential commitments.
• Loss limits: Decide in advance how much you are prepared to lose and stop gambling when that amount has been reached, regardless of the outcome of previous games.
• Reality checks: Use reminders to monitor how long you have been playing and to review your activity before deciding whether to continue.
• Cooling-off periods: Temporarily pause access to gambling when you need distance, time to reflect or a break from play.
• Self-exclusion: Request a longer-term restriction when you want to prevent yourself from accessing or using the account for a defined period or until further notice.

Limits should be selected before gambling begins and should not be increased impulsively during a session. If you find it difficult to maintain your chosen boundaries, a cooling-off period or self-exclusion may be more suitable than continuing to play.

Responsible Gaming Tools

Springbok Casino provides account-based features intended to help players manage their gambling activity. Availability, settings and activation procedures may depend on the account interface and the type of restriction requested. Players should review the relevant options carefully and contact support if they need assistance.

• Deposit management: Players can use available account controls to set or request limits on the amount deposited over a selected period.
• Session awareness: Reality check notifications can help players notice how long they have been active and encourage regular decisions about whether to continue.
• Account history: Reviewing deposits, withdrawals, wagers and results can help players understand their activity rather than relying on memory.
• Cooling-off access: Players may request a temporary break from gambling to create space for reflection and regain control.
• Self-exclusion requests: Players who need a stronger safeguard can request that gambling access be restricted for a chosen period or in accordance with the applicable account process.
• Support guidance: The Springbok Casino support team can explain how to access responsible gaming controls and how restrictions may affect account use.

These tools are designed to support personal decisions and are not a substitute for professional counselling. Players should select the measure that best reflects their circumstances and ask for help if a restriction is not enough.

Support and Assistance

If gambling becomes difficult to control, stop playing and seek professional help. Speaking with a qualified counsellor, healthcare professional or trusted person can be an important first step. Springbok Casino support can provide information about account restrictions and responsible gaming procedures at [email protected].

Independent Canadian resources may also provide information or assistance:

• Responsible Gambling Council (RGC) is an independent Canadian non-profit organization that provides safer gambling information and resources for finding local help.
• ConnexOntario is an Ontario service offering free and confidential support 24 hours a day, 7 days a week, at 1-866-531-2600.
• Gambling Support BC is a British Columbia service offering free and confidential support, including its 24/7 Gambling Support Line at 1-888-795-6111.

These organisations are independent external resources and are not partners of, or services operated by, Springbok Casino. Provincial gambling support services may vary depending on where a player lives in Canada. Players outside Ontario or British Columbia should check which local services are available in their province or territory.

Underage Gambling

Only individuals aged +18 or older may use the Springbok Casino website. Underage gambling is prohibited, and young people must not create an account, deposit funds or participate in any game.

Players are responsible for providing accurate information during registration and for keeping account access details confidential. If an adult believes that a minor may have accessed an account, the matter should be reported to Springbok Casino promptly so that appropriate account checks can be considered.

Parental Controls

Parents and guardians can take practical steps to reduce the risk of minors accessing gambling websites. Devices should be protected with passwords, user profiles and access controls that are not shared with children. Account credentials, payment details and identity documents should also be kept private.

Families may use reputable device-level parental controls, internet filters and monitoring tools to restrict access to gambling content. These measures should be applied across computers, phones, tablets and other connected devices used in the household. No technical control is completely effective, so open and age-appropriate conversations about the risks of gambling remain important.

Players should log out after each session and avoid saving account credentials on shared devices. If an account may have been used by a minor, contact Springbok Casino without delay.

Tips for Staying in Control

The following habits can help keep gambling within reasonable limits:

• Set a gambling budget before playing and treat it as an entertainment expense.
• Never use money intended for rent, food, bills, savings, taxes or other essential needs.
• Set time limits and take regular breaks away from the screen.
• Do not chase losses or increase stakes because of a losing session.
• Avoid gambling when upset, tired, under the influence of alcohol or experiencing financial pressure.
• Keep gambling separate from borrowing, credit intended for necessities and emergency funds.
• Do not rely on gambling winnings to meet regular expenses or repay debts.
• Review account activity regularly and respond honestly to changes in your behaviour.
• Tell someone you trust about your limits if you are concerned that you may not follow them alone.
• Use a cooling-off period or self-exclusion as soon as gambling no longer feels recreational.

Changes to This Policy

Springbok Casino may update this Responsible Gaming policy to reflect changes to website features, internal procedures or relevant operational practices. The current version will be made available on the website, and players should review it periodically.

Any update takes effect when published unless a later effective date is stated. Continuing to use the website after an updated policy is published indicates that the player has had an opportunity to review the revised information. Players who have questions about responsible gaming measures should contact Springbok Casino before continuing to gamble.

Last updated: 9 September 2026